Terms of Service

1. Definitions

• Account — the individual login credentials and profile you create to use the Service.
• Workspace — a logically separated, multi-tenant environment on the Service created and administered by a customer organization, in which members collaborate on tasks, timesheets, and related content.
• Workspace Admin — a user with administrative privileges over a Workspace, including the ability to invite, manage, suspend, and remove members and to access and control content within that Workspace.
• User Content — tasks, comments, attachments, timesheet entries, templates, chat messages, and any other material you or your Workspace members submit to the Service.
• Paid Plan — any subscription tier of the Service that requires payment of fees; Free Plan means any tier offered at no charge.
• Order — a subscription purchase made through the Service, including the plan tier, billing cycle, and quantity of seats selected at checkout.

2. Eligibility

You may use the Service only if you are at least 16 years of age (or the higher minimum age required in your jurisdiction) and have the legal capacity to enter into a binding contract. The Service is a business productivity tool and is not directed at children.

You may not use the Service if you are barred from doing so under applicable law, including export-control and sanctions laws, or if we have previously terminated your account for a material violation of these Terms.

3. Account Registration and Security

To use most features you must register an Account with accurate, current, and complete information, and keep that information up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your Account, whether or not authorized by you, except to the extent caused by our failure to provide reasonable security for the Service.

• Use a strong, unique password and do not share credentials between individuals; each person should have their own Account.
• Notify us promptly at support@opentask.app if you suspect unauthorized access to your Account or a Workspace.
• We may suspend an Account that we reasonably believe has been compromised, and will work with you to restore access after verification.

4. Workspaces and Multi-Tenant Administration

The Service is multi-tenant: each Workspace belongs to the customer organization that created it. This has an important consequence you should understand before joining a Workspace: Workspace Admins control the Workspace and its member data. Admins can view, modify, export, and delete content within their Workspace; add or remove members; and change member roles and permissions. Your relationship with a Workspace owner (for example, your employer) is governed by your arrangement with them, not by these Terms.

Where a Workspace contains personal data of its members or other individuals, the organization that owns the Workspace acts as the data controller for that data and Cinute InfoMedia processes it on the organization’s behalf, as described in our Privacy Policy and Data Processing Addendum.

We maintain technical separation between Workspaces so that data belonging to one tenant is not accessible to another. Attempting to circumvent tenant isolation is a serious violation of these Terms and of our Acceptable Use Policy.

5. Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. In short: no illegal content, no malware or spam, no harassment, no infringement of others’ rights, no attempts to access other tenants’ data, and no abusive automated usage. The Acceptable Use Policy also describes our graduated enforcement approach and our responsible security disclosure program.

6. Your Content and Ownership

You retain full ownership of your User Content. These Terms do not transfer any ownership rights in User Content to Cinute InfoMedia.

So that we can operate the Service, you grant Cinute InfoMedia a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and create technical copies (such as backups and cached versions) of your User Content, solely to the extent necessary to provide, maintain, secure, and improve the Service and to comply with law. This license ends when the User Content is deleted from the Service and from our backup systems in the ordinary course, as described in the Privacy Policy.

You are responsible for your User Content and represent that you have the rights needed to submit it. We do not monitor Workspace content proactively, but we may remove or disable access to content that we reasonably believe violates these Terms or applicable law, and where practicable we will notify the Workspace Admin.

7. Our Intellectual Property

The Service — including its software, design, user interface, documentation, and the Bosster name and logo — is owned by Cinute InfoMedia or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms for your internal business or personal productivity purposes.

• You may not copy, modify, distribute, sell, or lease any part of the Service, or reverse-engineer the software, except to the extent a restriction is prohibited by applicable law.
• Feedback you voluntarily provide about the Service may be used by us without restriction or obligation, but we will never identify you publicly as the source without your consent.

8. Plans, Billing, and Payment

The Service is offered on a Free Plan and one or more Paid Plans. Features, seat counts, and storage limits for each plan are described on our pricing page at the time of purchase and form part of your Order.

• Payment processor. Payments are processed by Stripe. We do not receive or store your full card number. Your use of Stripe’s checkout is also subject to Stripe’s own terms.
• Renewal. Paid Plans renew automatically at the end of each billing cycle (monthly or annual) unless cancelled before renewal. You can cancel at any time from your billing settings.
• Taxes. Fees are exclusive of applicable taxes (such as GST, VAT, or sales tax) unless stated otherwise. You are responsible for taxes assessed on your purchase, other than taxes on our income.
• Price changes. We may change the price of Paid Plans, but a price change will apply to your existing subscription only from your next renewal and only if we notify you at least 30 days in advance. If you do not accept the new price, you may cancel before the renewal takes effect.
• Non-payment. If a renewal payment fails, we will retry it and notify you. If payment remains outstanding after reasonable notice, we may downgrade the Workspace to the Free Plan or suspend paid features, without deleting your data during the retention period described in Section 12.

Refunds are governed by our Refund & Cancellation Policy, which includes a 14-day money-back guarantee for first-time paid subscriptions.

9. Storage Quotas and Fair Use

Each plan includes stated storage and usage allowances. We apply a fair-use principle: allowances are intended for ordinary use of the task-management features by the subscribed team, not for general-purpose file hosting, archival storage, or content distribution.

If a Workspace materially exceeds its allowances or its usage patterns degrade the Service for other tenants, we will contact the Workspace Admin first and work in good faith toward a resolution — such as an upgrade, a cleanup, or usage throttling — before taking any restrictive action, except where immediate action is needed to protect the Service.

10. Service Availability and Maintenance

We use commercially reasonable efforts to keep the Service available around the clock, and we design the Service for high availability. However, the Service is provided on an “as is” and “as available” basis, and we do not guarantee uninterrupted or error-free operation.

• Scheduled maintenance is performed, where practicable, during low-traffic windows and announced in advance for maintenance expected to cause noticeable downtime.
• Emergency maintenance (for example, urgent security patches) may occur without notice; we will keep any disruption as short as reasonably possible.
• Extended outages may qualify for service credits under our Refund & Cancellation Policy.

11. Third-Party Services

The Service depends on third-party providers (such as cloud hosting, Stripe for payments, and email delivery) and may offer optional integrations with third-party products. Third-party products are governed by their own terms, and we are not responsible for them. We select our core providers with care and hold them to contractual data-protection obligations, as described in the Privacy Policy and the Data Processing Addendum.

12. Term, Termination, and Data Retrieval

These Terms apply from your first use of the Service until terminated. Either party may terminate, and we have designed termination to be fair in both directions:

• By you. You may stop using the Service and delete your Account at any time, and a Workspace Admin may delete a Workspace at any time. Before deletion, you can export your User Content using the export tools in the Service.
• By us, with notice. We may terminate your Account or a Workspace for convenience or for a violation of these Terms only after giving you at least 30 days’ written notice, except as provided below.
• By us, immediately. We may terminate or suspend without prior notice only for serious violations — such as illegal activity, attempts to breach tenant isolation, security attacks, or conduct that creates legal risk or harms other users — or where required by law.
• Data retrieval window. Following termination of a Paid or Free Plan (other than deletion you initiate yourself), we will make your User Content available for export for at least 30 days, after which it is deleted in accordance with the retention schedule in the Privacy Policy.

If we terminate a Paid Plan without cause, or discontinue the Service entirely, you are entitled to a pro-rated refund of prepaid fees for the unused portion of your billing period, as set out in the Refund & Cancellation Policy. Sections of these Terms that by their nature should survive termination (including ownership, liability, and dispute resolution) survive.

13. Suspension

Suspension is a temporary measure short of termination. We may suspend an Account or Workspace where reasonably necessary to:

• prevent or investigate a suspected material violation of these Terms or the Acceptable Use Policy;
• protect the security or integrity of the Service or other tenants’ data;
• comply with a legal obligation or valid legal order; or
• address extended non-payment after notice.

We will limit any suspension in scope and duration to what is reasonably necessary, notify you of the reason unless legally prohibited, and lift the suspension promptly once the cause is resolved. Suspension does not extend your billing period, but if a suspension is later determined to have been imposed in error, we will credit you for the affected period.

14. Disclaimers and Limitation of Liability

Except as expressly stated in these Terms, the Service is provided without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data, arising out of or related to these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the total aggregate liability of Cinute InfoMedia arising out of or related to these Terms is capped at the total fees you paid to us for the Service in the 12 months preceding the event giving rise to the claim (or, if you are on the Free Plan, an amount equal to INR 5,000 or its equivalent).

Carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct or gross negligence where such limitation is prohibited. If you are a consumer, you retain all mandatory statutory rights of your country of residence.

15. Indemnification

By you. You will defend and indemnify Cinute InfoMedia against third-party claims to the extent arising from your User Content, your violation of these Terms or applicable law, or your misuse of the Service, except to the extent the claim results from our own breach or negligence.

By us. We will defend and indemnify you against third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual-property rights. If such a claim arises, we may modify the Service to make it non-infringing, procure the right for you to continue using it, or terminate the affected subscription with a pro-rated refund of prepaid fees.

The indemnified party must give prompt notice of the claim, allow the indemnifying party to control the defense (without settling in a way that admits fault on behalf of the indemnified party without its consent), and provide reasonable cooperation.

16. Dispute Resolution and Governing Law

Good-faith negotiation first. Before starting formal proceedings, the party raising a dispute must send a written description of it to the other party (for us: legal@opentask.app), and both parties will attempt in good faith to resolve it within 30 days. Most issues are resolved this way, faster and cheaper than any formal process.

Governing law and forum. These Terms are governed by the laws of India. Disputes not resolved through negotiation will be referred to arbitration seated in Mumbai, Maharashtra, India, conducted in English under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. Either party may instead seek injunctive or equitable relief in the courts of Mumbai, Maharashtra for misuse of intellectual property or confidential information.

Consumer rights preserved. If you are a consumer, nothing in this section deprives you of the protection of mandatory consumer-protection laws of your country of habitual residence or of your right to bring proceedings in your local courts where that right cannot be waived by contract.

17. Changes to These Terms

We may revise these Terms from time to time — for example, to reflect new features, legal requirements, or operational changes. For material changes, we will give you at least 14 days’ advance notice by email or an in-product notice before the revised Terms take effect. Non-material changes (such as clarifications or typo fixes) may take effect on publication.

If you do not agree to a material change, you may terminate your subscription before the change takes effect and receive a pro-rated refund of prepaid fees for the unused remainder of your billing period. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. The “Last updated” date at the top of this page always reflects the current version.

18. General Provisions

• Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.
• Entire agreement. These Terms, together with the policies they incorporate by reference (Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund & Cancellation Policy, and, where applicable, the Data Processing Addendum) and your Order, constitute the entire agreement between you and Cinute InfoMedia regarding the Service and supersede any prior agreements on the subject.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• No waiver. A failure by either party to enforce a provision is not a waiver of the right to enforce it later.
• Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control.
• Notices. We will send notices to the email address on your Account; you may send notices to us at legal@opentask.app.

19. Contact

Questions about these Terms? Contact Cinute InfoMedia at legal@opentask.app (legal matters) or support@opentask.app (general support). More about the company at www.cinuteinfomedia.com.